ASSOCIATE TECHNICAL SUPPORT ENGINEER-Resumebook360--Technical Engineer Jobs
PTC’s Technical Support Engineers assist customers world-wide in analyzing, tracking, and solving issues related to PTCs suite of PTC Products
An Associate Technical Support Engineer will develop expert communication, presentation and PTC Product skills as a result of working with customers worldwide in various discrete manufacturing environments. This position offers a candidate numerous opportunities to learn and use the world's leading solid modeling package. Engineers are offered a diverse work environment and strong career path through the variety of support positions New engineers are trained on how Pro/ENGINEER and other CAD tools interact with Windchill PDMLink
This covers not only the management of the CAD data, but also the tools for creating widely accessible 3d visualizations using PTC’s ProductView technologies
The training regarding the CAD interaction with Windchill is heavily Pro/ENGINEER focused on how the tool works with Windchill
It covers all aspects of PLM data manipulation from Pro/ENGINEER, configuring Pro/ENGINEER and Windchill for best client performance, and troubleshooting problems in these areas
The ProductView training will cover the various ProductView clients for working with the 3d viewable as well as the ProductView Adapters for creating the viewables
PRIMARY RESPONSIBILITIES: • Work with administrators and users from client companies on issues relating to integration of Pro/ENGINEER and other CAD tools to Windchill, and 3d viewable creation and usage
• Participate as a part of a team and work well with other groups such as Quality Assurance, Development, Technical Marketing and Sales
• Develop and improve technical knowledge of PTC products • Understand and apply technical support procedures and work instructions • File and track Software Performance Reports with the development department • Isolate and verify customer issues and develop workarounds where possible SKILLS & EXPERIENCE: • Excellent communication skills • Excellent Problem Solving skills • Experience with 3D CAD/CAM/CAE tools (like Pro/ENGINER, SolidWorks, CATIA, etc…) • A solid understanding of the Windows environment • Experience with ECAD tools (like OrCAD, Cadence, Mentor BoardStation, etc…) a plu • Familiarity with Database technologies (Oracle, SQL, etc…) or Web technologies (Apache, IIS, SSL, etc…) a plus • Familiarity with UNIX systems a plus • Interest in limited travel a plus MINIMUM EDUCATION REQUIREMENTS: • BS in Mechanical Engineering WHY IS THIS AN EXCITING OPPORTUNITY? As part of the team that works with customers on the use of PTC software products including Pro/ENGINEER, Windchill PDMLink, and ProductView you will help companies implement the product creation process of the future
As companies move from a stand-alone product development
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