Technical Support Engineer-Extreme Networks--Technical Engineer Jobs
Extreme Networks is seeking people that celebrate and drive innovation
Long recognized by industry experts as a technically visionary company, Extreme Networks is preparing to make the next leap forward in networking technology – and you can help create the solutions that address the needs of businesses and governments worldwide. Our employees are the key to the innovation that has made Extreme Networks a success. We provide an environment that is geared to reward creativity, innovation and teamwork If you would like to unleash your creativity and your career - it’s time to join the Extreme Networks team and become an Extremist! Location: Santa Clara, CA Responsibilities:
•Provide remedial technical support for all Extreme products •Ability to troubleshoot and solve complex networking problems and high profile customer situations •Simulate and debug product related issues (both software and hardware), provide workarounds and work with Engineering to correct defects •Ability to adapt and adjust work style depending on the customer type –customer from different Geo, your peer, engineering, etc
•Become a technical expert in at least one technology areas: oRouting/switching – VRRP, ESRP, EAPS, OSPF, BGP, etc
oNMS – SNMP, EPICenter, sFlow, HP Openview, etc
oWireless – Radius, CWNA, etc
oSecurity – ACL, CISSP, etc
•Willingness to travel up to 25% Education:
You should be a willing participant in the expansion of your knowledge set, as well as, contribute to that of your co-workers to ensure an ever learning/sharing environment
•BS (preferably in computer science) or at least 5 to 7 years experience working with L2 and L3 Routing and Switching technologies in a Technical Services and/or Support position Technical Requirements:
•5 to 7 years work experience in Multiple Layer Switching or Network support •Expert in Ethernet and TCP/IP •Specialized in at least 3 specific networking technologies •Knowledgeable with Windows and UNIX operating systems •Excellent communication skills – Verbal, written and presentation skills •Ability to handle difficult customers and major accounts •Ability to adapt and use different work styles as different situation required •Can work in a team environment and establish good rapport with peer and customers •Any Public Technical Certification is very favorable Service Skills:
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